Protect Your Identity

CYBER PROTECTION FOR YOUR MOBILE DEVICE:

Treat your mobile device with the same level of care as you would for a credit card. If it is lost or stolen, and you have not protected it adequately, you may be at risk. 

  • Password-protect your mobile device.
  • Store your mobile device in a safe place.
  • Do not send confidential information in an email or text messages (e.g. Account numbers). It is important to understand that text messages are not encrypted the same way your mobile device information is. If someone gains access to your phone, they will be able to view any text messages sent or received that have not yet been deleted.
  • Delete messages that contain account information including account balances and any alerts you receive on a regular basis.
  • Only download information (photos, ring tones, video clips, etc.) from trusted sources.
  • Follow the same rules you use on your computer concerning the opening an e-mail and attachments. Similar to phishing attacks on your computer, SMiShing attacks involve fraudsters using text messages with links in them on your mobile device. The fraudsters will use these text messages in an attempt to get you to download unsuspecting software containing viruses. This will then take you to a “spoofed” or fake website that is masquerading as a TSB site and requests your account credentials (e.g. password, user ID, etc.)
  • Never open or respond to a text message from someone you do not know, and proceed with caution even if it comes from someone you do know. 
  • Install antivirus software on your mobile device. Contact your carrier for specific information on available antivirus software for your device.
  • If you are concerned about the sites you are accessing from your mobile device, turn on the “show URL” or “show address bar” option so that you can see the actual site addresses to ensure they start with “https.” Check the information that came with your device for specific instructions.

Click here to CONTINUE… then close your browser window to return to our website. 

Lost/Stolen ATM Card

If your ATM/Debit card is lost or stolen, contact us immediately at 901-525-0384. After regular business hours, please call 1-866-576-2302 and take the card services option to report your card lost or stolen.

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Today
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44o
42o
Sun
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Mon
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Memphis,TN: 43o

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