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FAQs About Text Banking

handheld and mobile devicesIf you have further questions, please stop by or call Tri-State Bank of Memphis at 901.525.0384 between the hours of 8:30 am and 4:00 pm Monday -Thursday, and 8:30 am and 6:00 pm on Fridays. Our Whitehaven and Lamar branches have Saturday hours as well, or e-mail us at support@tristatebank.com, and we will be happy to assist you.

Can I enroll for Mobile Text from my mobile device?

No. Enrollment for Mobile Text must be completed within your traditional NetTeller site.

How do I find the validation code to use to complete enrollment?

The validation code displays on the enrollment confirmation page within NetTeller. If you have navigated away from the enrollment confirmation page, you can submit the enrollment again to redisplay the code.

How do I get information for a specific account?

During the enrollment process you must designate a mobile short name for each enrolled account. This short name must be included in the text request to get account specific information.

How do I un-enroll for Mobile Text?

Un-enrollment can be accomplished on of two ways. You can log in to your traditional NetTeller site and un-select the enroll option or you can text STOP to 89549.

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Notice: Because there is a risk that information transmitted via Internet email could fall into the wrong hands, Tri-State Bank of Memphis suggests that confidential information, such as account numbers or social security numbers, not be transmitted via email. Instead, please contact Tri-State Bank of Memphis directly at your nearest bank branch.

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