To help make your online banking experience a pleasant one, we have tried to anticipate some questions you may ask. If you have further questions, please stop by or call Tri-State Bank of Memphis at 901-525-0384 between the hours of 8:30 am and 4:00 pm Monday -Thursday, and 8:30 am and 6:00 pm on Fridays. Our Whitehaven and Lamar branches have Saturday hours as well, or e-mail us at email@example.com, and we will be happy to assist you.
Tri-Line is the name of the Online Banking product for Tri-State Bank of Memphis which allows access to bank account information and the ability to access balance information, perform account transfers and statement retrieval, download account history or transactions, and make stop payments, all via the Internet.
NetTeller is the online banking system used by Tri-State Bank of Memphis to provide online banking services.
Your NetTeller ID is a 12 digit number assigned to you when you sign up for this service. Once you have entered the system successfully, you may create an alias that is easier to remember to replace the 12 digit ID. The alias may consist of any combination of letters and numbers and must be between 1 and 12 characters in length.
Your alias is like a user name, login name or identification name that you create to identify who you are.
When you first enroll in online banking, you will use the password in the instructions given by the representative that assisted you at enrollment. Once you have entered the system successfully, you are required to change your Password. Please choose a password that you will remember and keep secure. The Password must consist of 6 to 8 alpha/numeric characters only. NEVER SHARE YOUR PASSWORD!
Stop your nearest location and we will assign you an initial NetTeller ID code and a NetTeller Password to use when signing on to the system. Once you sign on to NetTeller, you will be prompted to change your Password. The Password must consist of 6 to 8 alpha/numeric characters only. NEVER SHARE YOUR PASSWORD!
The bank follows strict standards to provide for the security of all banking information available online. A few of these standards are listed below:
We are in banking regulatory compliance with all requirements and will implement security enhancements and updates as needed to ensure the integrity of our Internet banking system.
Call Tri-State Bank of Memphis at 901.525.0384 between the hours of 8:30 A.M. – 4:00 P.M. Monday through Thursday and 8:30 – 6:00 pm on Friday. After proper ID verification, Tri-State Bank of Memphis will give you instructions on how to obtain your NetTeller ID number.
Simply use the original NetTeller ID code that was assigned to you when you first registered for NetTeller services. Once you are logged on, you can create a new alias
For security purposes, the system is set with a default feature for a 10-minute time-out. If the system is not used for 10 minutes, the user will be inactive and will have to login again.
No, online banking is FREE with any personal account at Tri-State Bank of Memphis, but other fees may apply to additional services, such as Bill Pay, Stop Payments, and Online Wire transfers for businesses.
With Tri-Line at Tri-State Bank of Memphis, you have access to your checking accounts, savings accounts, money market accounts, Certificates of Deposit, Individual Retirement Accounts (IRAs), loans, and lines of credit.
From the Accounts Overview page, click Options to customize your accounts. The change account page is displayed. From there, you can identify which accounts you want to be available online.
You may transfer funds from your accounts within Tri-State Bank from savings, checking, money market account, or line of credit to a loan, line of credit, savings, checking, or money market account. Certificates of Deposit and Individual Retirement Accounts (IRAs) have only viewing capabilities.
The transfer cut-off time is 5:00 P.M. CST Monday through Friday and does not include weekends, holidays or bank-declared holidays.
Do not immediately “reload” the transfer. First, check the account the transfer was drawn on, and then check the account status of the account to which the funds were transferred. If no debits or credits appear on your accounts, then the transfer was incomplete. Only then should you “reload” the transfer. If after 6:00 pm, the transfer will not appear until the next business day. Make sure that you receive a confirmation of your transfer to ensure that it is complete.
Use the scroll bars at the bottom and side of your screen. Depending on your browser and monitor settings, certain information may not be readable unless you use the scroll bar. To correct the problem you may want to reset your monitor settings.
Your Tri-Line Account will be activated the next business day following your enrollment. If you enroll after 2:00 pm, it will be the following business day.
Yes! You can download account information to Quicken, Microsoft “R” Money, or a spreadsheet program such as Excel or Lotus. The information may also be saved as text and exported to your favorite word processing software.
When downloading account information, save the information to a designated file folder on your computer or specify the destination required for Quicken or Microsoft “R” Money. To retrieve the saved account information, please follow the instructions on your software application (Quicken, Microsoft “R” Money, etc.).
Tri-Line at Tri-State Bank of Memphis includes 30 days of history, in addition to the current month or current statement information. After 30 days, the customer may review history in the statements. Statements are available up to 18 months.
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Notice: Because there is a risk that information transmitted via Internet email could fall into the wrong hands, Tri-State Bank of Memphis suggests that confidential information, such as account numbers or social security numbers, not be transmitted via email. Instead, please contact Tri-State Bank of Memphis directly at your nearest bank branch.×