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FAQs About Tri-Line Mobile Banking

handheld and mobile devicesIf you have further questions, please stop by or call Tri-State Bank of Memphis at 901.525.0384 between the hours of 8:30 am and 4:00 pm Monday -Thursday, and 8:30 am and 6:00 pm on Fridays. Our Whitehaven and Lamar branches have Saturday hours as well, or e-mail us at support@tristatebank.com, and we will be happy to assist you.

What type of phone do I need?

Mobile Banking works with any web or text enabled device whose network allows secure SSL traffic.

What functions can I perform from my mobile device?

You can:

  • View account balances
  • View transaction history
  • Transfer funds between accounts, even other banks
  • Pay bills to existing payees
  • Deposit checks into your account
  • Manage debit and ATM cards
  • View e-statements
  • View account alerts
  • View branch locations and ATMs
  • Release ACH and wires

How do I know if my transfer or bill payment was entered successfully?

You will see a confirmation number on your screen. You will also receive a confirmation text on your cell phone each time you make a transfer or bill payment.

What happens if I lose my phone?

Your information cannot be stolen because the account data is not stored on your cell phone.

What do I need to do if I get a new phone?

If your new phone has the same number and provider, no changes are necessary. If you switch providers and/or phone numbers, you will need to update the information on your NetTeller account via the internet.

What if I can’t get my phone to work with Mobile Banking?

You phone must meet the following minimum requirements:

  1. You must first enroll through traditional NetTeller Internet Banking.
  2. Your mobile device must be web enabled and must allow secure SSL traffic. (You may need to contact your mobile provider to determine if you meet this requirement).

Is Mobile Banking Secure?

Yes. Information is not stored on your phone. Text messages do not contain personal financial information. Mobile Banking uses the same security standards as NetTeller.

What errors might I encounter?

You may encounter a number of errors. Some of the most common are:

  1. Data Server Unavailable
  2. Network Connection Lost

These errors, and other similar errors, indicate a dropped call on the part of your service provider. This is generally caused by low signal strength. Try using Mobile Banking again when your signal strength is higher.

There is more than one “Wireless Provider” for my provider. Which one do I choose?

You will need to contact your wireless provider to determine which option to choose.

I never received my confirmation text when I signed up for the first time. What do I do now?

This results from selecting the wrong wireless provider in your Mobile Banking settings. You will need to verify which wireless provider you are using, then log into your traditional NetTeller and update the wireless provider setting.

Is there a Mobile Banking app for my cell phone?

Yes. We have an app in the Android Play Store as well as the iPhone App Store on iTunes.

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Notice: Because there is a risk that information transmitted via Internet email could fall into the wrong hands, Tri-State Bank of Memphis suggests that confidential information, such as account numbers or social security numbers, not be transmitted via email. Instead, please contact Tri-State Bank of Memphis directly at your nearest bank branch.

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