FAQs About Bill Payment

If you have further questions, please stop by or call Tri-State Bank of Memphis at 901.525.0384 between the hours of 8:30 am and 4:00 pm Monday -Thursday, and 8:30 am and 6:00 pm on Fridays. Our Whitehaven and Lamar branches have Saturday hours as well, or e-mail us at support@tristatebank.com, and we will be happy to assist you.

When and how are the payments processed?

Payments submitted, recurring or one time, before 2:00 AM CST Monday-Friday will be processed at 2:00 AM CST. Payments submitted between 2:00 AM CST and Noon CST will be processed at 12 Noon CST.  Payments received after 12:00 Noon CST on Monday-Thursday will be processed the next business day.  Payments received after 12:00 Noon CST on Friday will be processed the next business day.  All payments scheduled to go on a weekend will be processed on the processing day before the weekend.  All payments scheduled to go on a holiday will be processed the day before that date.  Payments entered on the weekend, recurring or one time, will be processed on the next business day.

What happens if I have a scheduled payment that falls over a weekend or holiday?

If a SCHEDULED payment falls on a holiday or weekend, it will be paid on the Friday BEFORE the weekend, or the last working day BEFORE the holiday.

Can I use Online Bill Payment if I live outside the U.S.?

Yes, as long as you have a bank account in the United States.  However, you cannot pay bills to payees located outside the United States.

Can I get a copy of a cancelled check?

Yes.  You can “View Image” thru your transaction page online or you can contact the bank for this information.

How long is history retained in the View Payment History section?

Payment history for active and deleted payees is retained and viewable 19 months.

How far in advance should I set up a payment to ensure it is paid on time?

For an ELECTRONIC PAYMENT, allow 3 business days from when the payment is submitted.

For a CHECK payment, the checks are printed and mailed from Myriad Systems Incorporated in Oklahoma City, OK on the same day if they are processed Monday thru Thursday at 2:00a.m. CST then the 12 noon CST checks are mailed with the next business days 2:00 a.m. CST run. This schedule continues until Friday when all checks processed from 12 noon CST on Thursday and both the 2:00 a.m. CST and 12 noon CST Friday checks are all mailed on Friday; we do not hold any checks over the weekends.  Allow 5 to 7 business days for a check payment.

Please note that we have no control over the U.S. Postal Service.

Are there minimum and maximum payment amounts?

Electronic payments are validated against the available account balance prior to processing with a maximum limit of $500,000.00 with no minimum.  Check payments settle against the customer’s account like any other check with a maximum limit is $9,999,999.99 with no minimum.

Can I have multiple payments to the same payee on the same day?

At this time, there is nothing that checks for multiple payments for the same amounts going to the same vendor on the same day.

Can I stop a payment?

Only check payments can be stopped after the check is printed and mailed, payment history will show the check number for that payment. The stop payment would be added in the same manner as for a regular check written out of your checkbook.

Whom can I pay through Online Bill Payment?

You can pay ANYONE in the United States from the next-door neighbor, to the utility company, to the bank, and even a child in college across the country.

How far in advance can a payment be set up?

Currently, a recurring scheduled payment can be set up in advance to any date in the future. A onetime payment can be set up to be sent 5 years in the future.

What do the status fields indicate on the Payment History Page?

Processed – The payment has been processed and sent.

Rejected NSF-The payment that you have tried sending has rejected due to Non-sufficient funds.

NSF payments will keep trying until one of the following happens: the funds become available; if it’s a recurring payment and it expires, or if you delete the payment.

Communication Failure-There was an error due to communication problems. The payment will try again during the next processing run.

Vendor Refund – Payment rejected at the electronic vendor.

How many payees may I have set up?

There is no limit to the number of payees a customer can have.

Can an existing payee that is already set up be edited?

The only thing that can be edited on an existing payee is the alias name on the account, and the account number. If the customer wants to change anything else, the payee must be deleted and re-entered.

How do I know if a payee is electronic or check?

Once you have set up the payee, then you can look at the PAYEE LIST screen and you will see a field that will tell you if the payee is electronic or check.
What payment frequencies are available?
You can set up payments in any of the following frequencies:

  • Weekly = W
  • Bi-weekly = B
  • Monthly = M
  • Semi-monthly = S
  • Quarterly = Q
  • Annually = A
  • Semi-annually = E

When can you edit the dollar amount on a scheduled recurring payment?

You may edit the dollar amount the next business day after the scheduled payment date.

Can I postdate a single payment?

Yes. Just set the payment date for a valid future date.

Will the memo field I fill out when setting up a payment be passed on to the payee?

Yes, your memo will appear on paper check bill payments. The memo field is 40 characters long. Any amount over 40 characters will be cut off.  Memo field information will not appear on electronic payments.

Are there any merchants that I cannot pay through the Bill Payment service?

No.  Any merchant that is on electronic payee database can go electronically.  If a merchant is not on the list you may send the payment as a check.  Make sure that you enter your merchant account number exactly the way it appears on your bill. If you choose a merchant on the electronic database that requires an address match, choose the correct remittance address listed on your bill.

When will the money be taken out of my account?

For an ELECTRONIC PAYMENT, funds are debited the same day that the payment is sent, providing it is sent by 12:00 Noon CT.  Electronic payments submitted after 12:00 Noon CT are debited the next day during bill pay processing.

CHECK payment funds are debited from the account when the check clears your account at the bank.

What if I do not have enough money in my account?

CHECK payments are handled in the same manner as a check written out of your checkbook against an insufficient balance.

ELECTRONIC payments are verified for funds availability during processing.  If the funds are available, the account that you selected for the payment will be debited and the information sent on to the electronic vendor for processing.  If the funds are not available, the payment will not be processed and you will receive a message to inform you that the payment could not be sent due to insufficient funds.  Each day the payment will be resubmitted for you until either you delete the payment or the funds are in the account to make the payment.

How late in the day can I enter, edit, or delete a payment?

You may add, edit, or delete a payment up to 2:00 AM CT on the day the payment is scheduled to be sent. If a same day payment is submitted between 2:00 AM CT and 12:00 Noon CT it may be edited up until 12:00 Noon CT.