FAQs About Tri-Line Online Banking

To help make your online banking experience a pleasant one, we have tried to anticipate some questions you may ask. If you have further questions, please stop by or call Tri-State Bank of Memphis at 901.525.0384 between the hours of 8:30 A.M. and 4:00 P.M. Monday -Thursday, and 8:30 – 6:00 pm on Fridays or e-mail us at support@tristatebank2.com, and we will be happy to assist you.

What is a Tri-Line?

What is NetTeller?

What is a NetTeller ID?

What is a NetTeller Password?

How do I get started?

How do you provide for the security of my banking information?

What can I do to protect my account and personal information while I am banking online?

I forgot my NetTeller ID code. What do I do?

I created an alias for my NetTeller ID code but cannot remember it. How do I get in the system?

The system has stopped accepting my commands, the login screen appeared, Why?

Is there a cost for Tri-Line?

Which accounts can I access through Tri-Line?

How do I change the accounts listed on the Accounts Overview page?

From which accounts can I transfer funds?

How late in the evening can I make transfers?

If the system shows an error during the transfer, what do I do?

How current is the account information I access through Tri-Line?

If I open a new Tri-State Bank account, how soon can I start using Tri-Line?

Can I download my account information to my financial management software?

How much history is available to view?

The text, submit button, columns, and figures do not fit on my screen, what do I do?

What is Tri-Line?

Tri-Line is the name of the Online Banking product for Tri-State Bank of Memphis which allows access to bank account information and the ability to access balance information, perform account transfers and statement retrieval, download account history or transactions, and make stop payments, all via the Internet.

What is NetTeller?

NetTeller is the online banking system used by Tri-State Bank of Memphis to provide online banking services.

What is a NetTeller ID?

Your NetTeller ID is a 12 digit number assigned to you when you sign up for this service. Once you have entered the system successfully, you may create an alias that is easier to remember to replace the 12 digit ID. The alias may consist of any combination of letters and numbers and must be between 1 and 12 characters in length.

Your alias is like a user name, login name or identification name that you create to identify who you are.

What is a NetTeller Password?

When you first enroll in online banking, you will use the password in the instructions given by the representative that assisted you at enrollment. Once you have entered the system successfully, you are required to change your Password. Please choose a password that you will remember and keep secure. The Password must consist of 6 to 8 alpha/numeric characters only. NEVER SHARE YOUR PASSWORD!

How do I get started?

Stop your nearest location and we will assign you an initial NetTeller ID code and a NetTeller Password to use when signing on to the system. Once you sign on to NetTeller, you will be prompted to change your Password. The Password must consist of 6 to 8 alpha/numeric characters only. NEVER SHARE YOUR PASSWORD!

How do you provide for the security of my banking information?

The bank follows strict standards to provide for the security of all banking information available online. A few of these standards are listed below:

  • Your banking information never travels the Internet without encryption protection.
  • Login sessions have a time-out limit of 10 minute requiring you to login again once the limit is reached.
  • PIN guessing is deterred and reported.

We are in banking regulatory compliance with all requirements and will implement security enhancements and updates as needed to ensure the integrity of our Internet banking system.

What can I do to protect my account and personal information while I am banking online?

  • Memorize your password. Your NetTeller ID code and Password verifies you when you begin an online banking session with Tri-State Bank of Memphis.
  • DO NOT use the save password option on your computer.
  • DO NOT write down your password or reveal it to anyone.
  • Change your password regularly.
  • Remember to sign off. You may not always be at your computer when you bank online. Therefore, while in an open banking session, it is important to log-off when you are finished banking or when you leave the room for a few moments. For your protection, Tri-State Bank of Memphis automatically logs you off after 10 minutes of inactivity.
  • Use the built-in security features of your browser. Choosing certain security settings and options will help protect the privacy of your accounts and personal information. The Help Option or Properties on your browser should provide you with the security options available on your system.
  • If you feel your online NetTeller ID code or Password has been stolen or compromised, please notify Tri-State Bank of Memphis immediately at 901.525.0384 or email us at support@tristatebank2.com.

I forgot my NetTeller ID code. What do I do?

Call Tri-State Bank of Memphis at 901.525.0384 between the hours of 8:30 A.M. – 4:00 P.M. Monday through Thursday and 8:30 – 6:00 pm on Friday. After proper ID verification, Tri-State Bank of Memphis will give you instructions on how to obtain your NetTeller ID number.

I created an alias for my NetTeller ID code but cannot remember it. How do I get into the system?

Simply use the original NetTeller ID code that was assigned to you when you first registered for NetTeller services. Once you are logged on, you can create a new alias.

The system has stopped accepting my commands, the login screen appeared, and the system may have been idle for 10 minutes or longer. Why?

For security purposes, the system is set with a default feature for a 10-minute time-out. If the system is not used for 10 minutes, the user will be inactive and will have to login again.

Is there a cost for Tri-Line at Tri-State Bank of Memphis?

No, online banking is FREE with any personal account at Tri-State Bank of Memphis, but other fees may apply to additional services, such as Bill Pay, Stop Payments, and Online Wire transfers for businesses.

Which accounts can I access through Tri-Line?

With Tri-Line at Tri-State Bank of Memphis, you have access to your checking accounts, savings accounts, money market accounts, Certificates of Deposit, Individual Retirement Accounts (IRAs), loans, and lines of credit.

How do I change the accounts listed on the Accounts Overview page?

From the Accounts Overview page, click Options to customize your accounts. The change account page is displayed. From there, you can identify which accounts you want to be available online.

From which accounts can I transfer funds?

You may transfer funds from your accounts within Tri-State Bank from savings, checking, money market account, or line of credit to a loan, line of credit, savings, checking, or money market account. Certificates of Deposit and Individual Retirement Accounts (IRAs) have only viewing capabilities.

How late in the evening can I make transfers?

The transfer cut-off time is 5:00 P.M. CST Monday through Friday and does not include weekends, holidays or bank-declared holidays.

If the system shows an error during a transfer, what do I do?

Do not immediately “reload” the transfer. First, check the account the transfer was drawn on, and then check the account status of the account to which the funds were transferred. If no debits or credits appear on your accounts, then the transfer was incomplete. Only then should you “reload” the transfer. If after 6:00 pm, the transfer will not appear until the next business day. Make sure that you receive a confirmation of your transfer to ensure that it is complete.

How current is the account information I access through Tri-Line?

Account information is “real time.” When transfers are made online, the debit and credit will appear in each account once a confirmation number is given by the system. If you make a withdrawal at an Automated Teller Machine (ATM) or use a debit card, the information is posted to your account as soon as Tri-State Bank of Memphis receives the data from either the ATM vendor or merchant.

If I open a new Tri-State Bank of Memphis account, how soon can I start using Tri-Line?

Your Tri-Line Account will be activated the next business day following your enrollment. If you enroll after 2:00 pm, it will be the following business day.

Can I download my account information to my financial management software?

Yes! You can download account information to Quicken, Microsoft “R” Money, or a spreadsheet program such as Excel or Lotus. The information may also be saved as text and exported to your favorite word processing software.

When downloading account information, save the information to a designated file folder on your computer or specify the destination required for Quicken or Microsoft “R” Money. To retrieve the saved account information, please follow the instructions on your software application (Quicken, Microsoft “R” Money, etc.).

How much history is available to view?

Tri-Line at Tri-State Bank of Memphis includes 30 days of history, in addition to the current month or current statement information. After 30 days, the customer may review history in the statements. Statements are available up to 18 months.

The text, submit button, columns, and figures do not fit on my screen, what do I do?

Use the scroll bars at the bottom and side of your screen. Depending on your browser and monitor settings, certain information may not be readable unless you use the scroll bar. To correct the problem you may want to reset your monitor settings.