FAQs About Text Banking

To help make your online banking experience a pleasant one, we have tried to anticipate some questions you may ask. If you have further questions, please stop by or call Tri-State Bank of Memphis at 901.525.0384 between the hours of 8:30 A.M. and 4:00 P.M. Monday -Thursday, and 8:30 – 6:00 pm on Fridays or e-mail us at support@tristatebank2.com, and we will be happy to assist you.

Text Banking FAQs

Q. Can I enroll for Mobile Text from my mobile device?

A. No. Enrollment for Mobile Text must be completed within your traditional NetTeller site.

Q. How do I find the validation code to use to complete enrollment?

A. The validation code displays on the enrollment confirmation page within NetTeller. If you have navigated away from the enrollment confirmation page, you can submit the enrollment again to redisplay the code.

Q. How do I get information for a specific account?

A. During the enrollment process you must designate a mobile short name for each enrolled account. This short name must be included in the text request to get account specific information.

Q. How do I un-enroll for Mobile Text?

A. Un-enrollment can be accomplished on of two ways. You can log in to your traditional NetTeller site and un-select the enroll option or you can text STOP to 89549.